LOCAL SERVICES MARKETPLACE

Frequently Asked Questions

Find answers to frequently asked questions about using Utasking, finding local professionals, professional memberships, payments, safety, and support.

Getting Started

Learn the basics of creating an account and using Utasking.

What is Utasking?

Utasking is a local services marketplace that helps people discover and connect with independent professionals offering local, in-person, and in-home services. Clients can browse professional profiles and service listings, view portfolios and starting prices, and message professionals directly.

Clients can browse services, compare professionals, post service requests, and contact professionals directly. Professionals can create profiles and service listings, showcase their work, and reply when a client sends the first message. Clients and professionals arrange service details and payments directly.

Utasking is free for clients. Professionals need a Pro Membership to publish and manage their professional presence after any applicable free trial. Visit the Pricing page for current membership details.

Select Register, choose the appropriate account type, and complete the required information. Clients can then browse and contact professionals, while professionals must complete their professional profile and membership setup before publishing services.

For Clients

Questions about finding, comparing, and contacting local professionals.

How do I contact a professional?

Open the professional’s profile or service listing and use the message option to start a private conversation. You can ask about availability, location, final pricing, payment methods, and your specific needs before making a decision.

No. Utasking does not process or hold service payments. Instead, clients and professionals arrange the final price, payment method, scheduling, deposits, and other service details directly.

Yes. Clients can post a request describing the service they need, their location, preferred timing, and other useful details. However, the client must send the first message to begin a private conversation with a professional.

Before choosing a professional, review their profile, service listings, portfolio, starting prices, reviews, service area, FAQs, and other available information. Also ask questions directly and confirm important details before agreeing to a service.

For Professionals

Learn how to create your professional presence and connect with local clients.

How do I become a professional?

Create a professional account, complete your profile, choose the appropriate membership, and publish the services you offer. Once your professional presence is active, clients can discover your profile and contact you directly.

Professionals can add relevant experience, skills, location, service area, business information, portfolio examples, and other details that help clients understand who they are and what they offer.

Clients must send the first message. After a client contacts you through your profile or service listing, you can reply privately, discuss their needs, and decide whether the opportunity is a good fit.

Yes. Professionals can create separate service listings for different services, subject to the limits included in their membership. In addition, each listing can include its own description, starting price, photos, service details, and FAQs.

Membership & Billing

Professional membership, free-trial, cancellation, and billing information.

What memberships are available?

Client membership is free. Professionals can use a paid Pro Membership to create and manage their professional profile and service listings. Visit the Pricing page for current features and pricing.

Yes. The current Pro Membership includes a 14-day free trial before the monthly charge begins. Utasking displays the current trial terms during registration and on the Pricing page.

No. Utasking does not take a percentage from a professional’s service payment. Professionals pay the applicable membership fee and arrange service payments directly with clients.

Yes. Professionals can cancel their memberships according to the terms shown during registration and in their account settings. Canceling stops future renewals, but it may not refund charges already processed.

Sign in to your account and open the membership or billing area to review the options available for your professional account. Contact Utasking support if you cannot update your billing information from your dashboard.

Safety & Trust

Learn how Utasking supports safer and more informed connections.

How does Utasking support safety?

Utasking provides professional profiles, service information, portfolios, reviews, private messaging, reporting options, and account requirements to help clients make more informed decisions. However, clients and professionals remain responsible for evaluating each other and confirming service arrangements.

Professional accounts must complete Utasking’s required profile and account information before approval. Utasking clearly states any verification it completes. However, users should not treat this as a background check unless Utasking specifically says one was completed.

Yes. When reviews are available, they can help clients understand previous customer experiences. However, clients should consider reviews together with the professional’s profile, portfolio, service information, and direct communication.

Use the available reporting option or contact Utasking support with the user’s name, relevant listing or profile, and a clear description of the concern. Do not include sensitive payment or identification information unless support specifically requests it through an appropriate channel.

Policies & Support

Service areas, privacy, platform policies, and customer support.

What areas does Utasking serve?

Utasking is designed to help people discover local professionals based on the locations and service areas available on the platform. Availability will vary by city, category, and the professionals currently offering services.

Utasking uses administrative and technical measures intended to protect account information. However, users should protect their login details, avoid sharing sensitive information unnecessarily, and review the Privacy Policy for more details.

You can review the  Terms and Conditions for the rules governing use of the platform. In addition, the Privacy Policy explains how Utasking collects, uses, and protects personal information.

Contact Utasking at support@utasking.com. Include your account email and a clear explanation of the issue, but do not send passwords or highly sensitive payment information by email.

STILL HAVE QUESTIONS?

Can’t find the answer you’re looking for? Contact our support team.

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